Your privacy is very important to us. This Privacy Policy discloses how Porven, Ltd. d/b/a Porcelanosa USA (“Porcelanosa”) collects, protects and uses personal information gathered about you, in compliance with applicable law. Our Privacy Policy below applies to your use of the website www.porcelanosa-usa.com (the “Website”). By visiting our Website, submitting information, or otherwise interacting with the Website, you acknowledge that you accept the practices and policies outlined in the then-current (1) Privacy Policy and (2) Terms and Conditions.
This Privacy Policy will assist you in understanding what types of information we may collect, how we collect the information, how it may be used, and your rights and options. If you do not agree with this Privacy Policy, it is incumbent upon you to neither use our Website nor provide us your personal information.
HOW AND WHAT INTERACTIONS DOES THIS PRIVACY POLICY COVER?
- Use of our Website;
- Phone and email communications;
- Social media interactions on our Website and other third-party websites such as Facebook, Instagram, Pinterest, Twitter, YouTube and LinkedIn;
- Viewing our online advertisements or emails;
- Use of our applications for mobile phones, tablets, or other smart devices;
- Through contacts with our authorized service providers; and
- Visits to our stores
WHAT TYPE AND HOW WE COLLECT INFORMATION
Generally, we may collect two types of information: Personal Information as defined by this policy and Other Information that does not generally identify you. We consider Personal Information as any information concerning the personal or material circumstances of an identified or identifiable individual. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity. If we are required by law to treat that data that does not generally identify you as “Personal Information”, then we will collect, use, and disclose it in the same manner in which we collect, use, and disclose Personal Information as detailed in this Privacy Policy.
What We May Collect:
- Personal contact information such as name, address, telephone number and email address;
- Business contact information such as business address, telephone number and email address;
- Sale, payment, shipping, and transactional information, including bank, credit, or debit card numbers;
- Information necessary to provide services or products to you;
- Purchase/return/exchange information;
- Comments and opinions you provide when you contact us directly by email, telephone, or mail;
- App usage data;
- Internet or other electronic network activity information (including Internet or other similar activity, browsing history, search history, IP address, and information regarding your interactions with our Website or other services);
- Browser and device information;
- Online information collected through “cookies” and other technologies;
- How you use our sites, search terms, pages you visit on our Website other performance information;
- Demographic information and other information provided by you that does not reveal your specific identity;
- Information that has been aggregated in a manner such that it no longer reveals your specific identity;
- Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
- Demographic information (e.g., age and date of birth, sex, gender);
- Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data;
- Geolocation data (inferred from your IP address or mobile device location); and
- Audiovisual information from physical stores and locations.
How We May Collect:
We may collect information about you in a number of ways and through different sources. For example, we may gather information:
Online
- Through our Website;
- Through the software applications made available by us for use on or through computers and mobile devices («Apps»);
- Through social media properties;
- Through email messages that we send to you or you send to us;
- Through external sites made available to our clients and third parties;
- Through services we provide to other clients; and
- Through our registration process for newsletters, seminars, webinars and events.
Offline
- In a retail facility;
- By phone, fax, mail, or email;
- When you participate in a contractual arrangement for services or products;
- When you provide information in conjunction with our services or products; and
- When you interact with us at an event.
Other Sources
- Publicly available databases;
- Joint marketing partners and event sponsors, when they share the information with us;
- Other entities or third parties to which we provide products and services;
- Referral sources; and
- Social media platforms.
Automated Information Collection
We may connect information collected automatically with information we already have about you in order to identify you.
In order to provide the best experience possible and run our business operations, we also use automated information collection for reporting and analysis purposes. We may review these metrics to see how you shop on our website, in our stores, and other business transactions.
All personal information is collected in a fair and non-intrusive manner, with your voluntary consent given by using the Website as indicated above. Personal information is not accessible to anyone outside the specific function for which it is collected. Porcelanosa respects the privacy of employees and job applicants, customers and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protection and management of personal information that you provide to us.
HOW WE USE COOKIES
In addition to the above methods of collecting Personal Information, we use data collection devices such as «cookies» or tracking pixels on certain web pages to personalize the experience, help analyze our web page processes and use, and measure promotional effectiveness. Cookies are small files that a website transfers to your device through a web browser that enable the systems to recognize your device and capture and remember certain information. Similarly, tracking pixels are graphics embedded on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns.
In general, our website uses cookies and other tracking technologies as follows:
- Where necessary to run our Website, allowing you to log in and add items to your cart;
- To increase the function of the Website, including personalizing content for you, pre-filling forms, and remembering your preferences;
- For analytics purposes such as helping us understand how our website is used, to see what products most interest you, and to determine how best to market our products to you;
- To determine if our email messages have been opened and acted upon; and
- To obtain information about your interactions with our online advertisements.
Cookies vary in how long they last. “Session cookies” terminate shortly after you terminate your internet session. “Persistent cookies” are stored on your device until a set expiration date. We use both session cookies and persistent cookies on our website.
If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features. If you do not wish to receive a cookie or if you wish to set your browser to warn you each time a cookie is being sent, or if you wish to turn off all cookies, use the options on your browser to assist you. Please note that by turning cookies off, you will not have access to many features available on our Website.
Some browsers have a “do not track” feature that allows you to tell websites that you do not want to have your online activities tracked. At this time, our Website does not respond to browser “do not track” signals.
HOW WE DEAL WITH CHILDREN
We adhere to the federal privacy protection standards as stated in the Children’s Online Privacy Protection Act («COPPA»). We care about the safety of children. If you are not 18 or older, you are only authorized to use the Website with the involvement of a parent or guardian. As a general rule, our websites and mobile services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. Under no circumstances should anyone under 18 provide us with any Personally Identifiable Information. If a child has provided us with Personally Identifiable information the parent or guardian of that child should immediately contact info@porcelanosa-usa.com.
Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
HOW WE USE YOUR INFORMATION
We use your personal information to perform the services you request. We have tailored our Privacy Policy to inform you of the use of your Personal Information. In addition, we and our service providers use Personal Information for legitimate business purposes, including:
- Fulfilling and processing requests for products, services or information;
- Communicating with you;
- Administering shopping or accounts;
- Providing customer service;
- Administering sweepstakes or promotions;
- Offering new products and services;
- Engaging in marketing and advertising our products and services;
- Measuring and improve the effectiveness of our Services, marketing, and advertising;
- Tailoring our online or in-store offerings to your preferences;
- Administering surveys;
- Sending marketing communications from us or third parties in which we feel you may be interested in;
- Protecting against and prevent fraud and unauthorized transactions;
- Enforcing agreements and legal requirements;
- Preventing, detecting, and investigate security incidents;
- Dealing with and preventing malicious, deceptive, fraudulent, or illegal actions directed at us and prosecuting those actions;
- Ensuring the physical safety of individuals;
- Verifying and maintain quality and safety of products, and services;
- Alerting you about product issues; and
- For other legally permissible purposes.
HOW WE SHARE YOUR PERSONAL INFORMATION
We do not sell your Personal Information to third parties at any time. We may share personal information with our service providers, consultants, vendors, and affiliates for our internal business purposes. Except as described in this Privacy Policy, we will not share Personal Information with a third party. We share information as follows:
- Service providers, vendors, consultants, and affiliates. We may share your personal information with our corporate affiliates, service providers, vendors and consultants, in order for them to provide their services to us. We may share your personal information to process or deliver your orders, provide customer service, operate and improve our business, website and apps, improve our products and customer service, process payments or assess creditworthiness, perform auditing and quality control, assist with marketing and advertising, to communicate with you on our behalf, and to otherwise operate our business. We may share information with third parties in connection with or during negotiations of any reorganization, acquisition, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding).
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this Privacy Policy.
- Other Disclosures without Your Consent. We may disclose Personal Information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to, or the provision of services by, a third-party intermediary.
- Public. Some areas of our Website may provide the opportunity to post comments or reviews in a public forum. If you decide to submit information on these pages, that information may be publicly available.
- Partner Promotion. We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner, the information that you provide will be shared with us and with them. Their use of your information is not governed by this Privacy Policy.
- Service Providers. We share your personal information with service providers. Among other things, service providers may help us to administer our Website, support our programs, conduct surveys, provide technical support, respond to complaints or other issues, and assist in the fulfillment of orders.
HOW WE STORE AND RETAIN YOUR INFORMATION
We attempt to ensure that personal information is safeguarded against loss, access, use, modification, disclosure or other misuse. All reasonable steps are taken to prevent unauthorized use or disclosure of your personal information.
We will retain your personal information only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you and provide our products and services to you;
- Whether there is a legal obligation to which we are subject; or
- Whether retention is advisable in light of our legal position.
We take all reasonable steps to ensure that your personal information is accurate, up-to date, complete, relevant, and not misleading.
We may store your personal information in databases located in the United States and/or other countries outside of the United States. Additionally, some of our service providers may reside in the United States or other countries outside of the United States and will be subject to the laws of the local jurisdiction. As a result, in certain circumstances, the United States and other foreign governments, courts, law enforcement agencies or regulatory agencies may be entitled to access the personal information collected and held by us.
SECURITY
We safeguard your personal information on the Internet by using industry-standard practices. Although «guaranteed security» does not exist either on or off the Internet, we make commercially reasonable efforts to make the collection and security of such information consistent with our Privacy Policy and all applicable laws and regulations. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Our Website permits you to create an account. When you do so, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
Currently, our Website utilizes a variety of different security measures designed to protect personal information by users both inside and outside Porcelanosa including the use of encryption mechanisms (e.g., Secure Socket Layers or SSLs), password protection, and other security measures to help prevent unauthorized access to your personally identifiable information.
We have implemented internal policies and technical measures to protect Personal Information from loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
- The use of encryption of personal data where appropriate;
- Procedures and controls to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
- Procedures for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing; and
- Procedures to ensure that data is not accessed, except by individuals in the proper performance of their duties.
UPDATES TO THIS PRIVACY POLICY
This Privacy Policy may be updated and revised from time to time without notice, and we will post the updated policy with the effective date of the change. Personal Information we collect is subject to the Privacy Policy in effect at the time of collection. You should check this Policy periodically to review any changes.
STATE SPECIFIC POLICIES
We do not sell Personal Information for money. Nonetheless, under Nevada law, if you are a Nevada resident, you have the right to direct us not to sell your Personal Information for monetary payment by emailing us at info@porcelanosa-usa.com. Once we receive a verified request, we are prohibited from selling any covered information and we shall respond to every verified request within 60 days after receipt and may not extend the response by more than 30 days as reasonably necessary. If we seek such an extension, we will notify you.
If you are a Virginia resident, you may have additional rights under Virginia law. This Virginia Privacy Notice is intended to comply with Virginia’s Consumer Data Protection Act and applicable regulations (collectively, “VCDPA”). Terms used in this Virginia Notice have the meaning given to those terms in such laws and regulations. In the event of a conflicting of defined terms, the definitions in the VCDPA control.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect the categories of Personal Information as set forth in the Section above titled “What We Collect”.
PURPOSE FOR COLLECTING PERSONAL INFORMATION
We collect Personal Information for the business and commercial purposes set forth in the Section above titled “How We Use Your Information”.
CATEGORIES OF THIRD PARTIES
We have disclosed Personal Information to the categories of third parties as set forth in the Section above titled“How We Share Your Personal Information.”
As a Virginia resident, you have the following rights regarding the Personal Information we collect about you:
You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.
You have a right to request the correction of inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.
You have a right to request deletion of Personal Information concerning you.
RIGHT TO DATA PORTABILITY
You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data .
You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling.
You can exercise the foregoing rights by emailing info@porcelanosa-usa.com. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.
If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to info@porcelanosa-usa.com. This appeal request must be submitted within a reasonable time following our rejection of your request.
We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request, along with information on how to appeal our decision.
[EFFECTIVE JULY 1, 2023] If you are a Colorado resident, you may have additional rights under Colorado law. This Colorado Privacy Notice is intended to comply with Colorado Privacy Act and applicable regulations. Terms used in this Colorado Notice have the meaning given to those terms in such laws and regulations. In the event of a conflicting of defined terms, the definitions in the Colorado Privacy Act and associated regulations control.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect the categories of Personal Information as set forth in the Section above titled “What We Collect”.
PURPOSE FOR COLLECTING PERSONAL INFORMATION
We collect Personal Information for the business and commercial purposes set forth in the Section above titled “How We Use Your Information”.
CATEGORIES OF THIRD PARTIES
We have disclosed Personal Information to the categories of third parties as set forth in the Section above titled “How We Share Your Personal Information.”
As a Colorado resident, you have the following rights regarding the Personal Information we collect about you:
You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.
You have a right to request the correction of inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.
You have a right to request deletion of Personal Information concerning you.
RIGHT TO DATA PORTABILITY
You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data.
You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling.
You can exercise the foregoing rights by emailing info@porcelanosa-usa.com. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.
If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to info@porcelanosa-usa.com. This appeal request must be submitted within a reasonable time following our rejection of your request. If you have any concerns about an appeal denial, you may contact the Colorado Attorney General at Office of the Attorney General, Colorado Department of Law, Ralph L. Carr Judicial Building, 1300 Broadway, 10th Floor, Denver, CO 80203, (720) 508-6000.
We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and seek an extension period of an additional 45 days. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request, along with information on how to appeal our decision.
[EFFECTIVE DECEMBER 31, 2023] If you are a Utah resident, you may have additional rights under Utah law. This Utah Privacy Notice is intended to comply with Utah’s Consumer Privacy Act and applicable regulations. Terms used in this Utah Notice have the meaning given to those terms in such laws and regulations. In the event of a conflicting of defined terms, the definitions in the laws and regulations control.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect the categories of Personal Information as set forth in the Section above titled “What We Collect”.
PURPOSE FOR COLLECTING PERSONAL INFORMATION
We collect Personal Information for the business and commercial purposes set forth in the Section above titled “How We Use Your Information”.
CATEGORIES OF THIRD PARTIES
We have disclosed Personal Information to the categories of third parties as set forth in the Section above titled “How We Share Your Personal Information.”
As a Utah resident, you have the following rights regarding the Personal Information we collect about you:
You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.
You have a right to request deletion of Personal Information you have provided to us.
RIGHT TO DATA PORTABILITY
You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data .
You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling.
You can exercise the foregoing rights by emailing info@porcelanosa-usa.com. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.
We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will seek an additional 45 days. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request, along with information on how to appeal our decision.
[EFFECTIVE JULY 1, 2023] If you are a Connecticut resident, you may have additional rights under Connecticut law. This Connecticut Privacy Notice is intended to comply with Connecticut ‘s Data Privacy Act and applicable regulations. Terms used in this Connecticut Notice have the meaning given to those terms in such laws and regulations. In the event of a conflicting of defined terms, the definitions in the laws and regulations control.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We collect the categories of Personal Information as set forth in the Section above titled “What We Collect”.
PURPOSE FOR COLLECTING PERSONAL INFORMATION
We collect Personal Information for the business and commercial purposes set forth in the Section above titled “How We Use Your Information.”
CATEGORIES OF THIRD PARTIES
We have disclosed Personal Information to the categories of third parties as set forth in the Section above titled “How We Share Your Personal Information.”
As a Connecticut resident, you have the following rights regarding the Personal Information we collect about you:
You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.
You have a right to request the correction of inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.
You have a right to request deletion of Personal Information concerning you.
RIGHT TO DATA PORTABILITY
You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data .
You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling.
You can exercise the foregoing rights by calling or emailing info@porcelanosa-usa.com. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.
If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to info@porcelanosa-usa.com. This appeal request must be submitted within a reasonable time following our rejection of your request.
We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will notify you of taking an additional 45 days. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request, along with information on how to appeal our decision.
